Privacy policy - Sollf - Click. Rent. Work.

Our Privacy Vision

Sollf, based in the Netherlands, provides services to its website visitors, (former) customers, and other (natural) persons who have contacted it. Sollf's services include, among other things, offering an online platform for connecting supply and demand for the rental of office spaces to business customers, and other services as described on the website and in the general terms and conditions. In the context of these services ('Services'), Sollf processes personal data.

With an emphasis on our business services, this privacy policy has been drafted, acknowledging that much of the data we process in a business context, such as business addresses and payment information, is not considered personal data under the General Data Protection Regulation (GDPR).

Sollf considers the protection of personal data it processes to be of the utmost importance. In processing personal data in the Netherlands, Sollf is bound by the General Data Protection Regulation as of May 25, 2018. This privacy policy explains how Sollf protects your privacy and how your personal data is handled.

If you have questions about this privacy policy, this document explains how to contact Sollf.

Who processes your personal data?

This privacy policy concerns the processing of personal data by Sollf as the data controller. This company is located at Brugstraat 11, 7607XJ Almelo, the Netherlands. You can reach us by phone during office hours at 085 877 05 19 or by emailing [email protected].

Use of personal data

If you use the Sollf website or services offered by Sollf, you may share personal data with Sollf. Sollf collects and uses personal data that you directly share with it. This also includes personal data of our customers (companies) and any employees of these customers with whom we have contact in the context of our services. Sollf will not use personal data for purposes other than those described in this statement unless you have given prior consent.

What personal data is processed?

Personal data are data that say something about you or that can be associated with you. Anything that can be done with your personal data, such as collecting, storing, using, transferring, or deleting your data, is called 'processing' of personal data. Sollf processes personal data that you have provided yourself, for example, by sending an email.

When you use Sollf's services, it may collect the following data:

Personal identification information such as first name, last name, and job title;
Contact information such as phone number and email address;
Other information that you voluntarily choose to share with Sollf, such as IP addresses, browser settings, feedback, and opinions;
Other information necessary for Sollf's service delivery.

This may also include personal data obtained from other sources, such as personal data from the Chamber of Commerce's Trade Register, the Land Registry, and personal data available on public (business) websites. Sollf may also receive personal data about you from clients.

For what purposes and on what basis is your personal data processed?

Your personal data is generally processed for the following purposes:

Registration and authentication of users on the platform;
Facilitation of the process of searching and renting office spaces;
Communication between tenants and landlords;
Handling requests for viewings and rentals;
Collecting feedback for service improvement;
Sending communications, such as confirmations, invoices, and updates;
Analyzing usage data to optimize the platform;
Sending updates & newsletters via email;

Your personal data will only be processed if this is necessary for the execution of the agreement in which you have instructed Sollf or based on your consent, which you can withdraw at any time. In addition, Sollf may also process your personal data if it has a legitimate interest and does not disproportionately infringe on your privacy.

How is your personal data handled?

Sollf ensures that your personal data is protected against loss, unlawful processing, or misuse. It has taken the following technical and organizational measures, among others:

Logical access control, for example, using passwords;
Security of computer systems with firewalls and DDoS prevention;
Minimization and updating of personal data;
Encryption and pseudonymization of data where necessary;
Monitoring of authorized access;
Enforcement of our data protection policy, signed by all employees;
Appointment of a Data Protection Officer, reachable via [email protected];

How long will your personal data be retained?

Sollf ensures that all your data is stored and protected carefully. It does not keep your data longer than necessary for the purpose for which the data was processed. For example, your personal data is stored for as long as you use the services. Sollf adheres to the legal retention periods unless there is a legitimate reason to deviate from them, such as warranties and recalls to ensure the quality of our products and services, legal disputes, and compliance requirements that make longer retention necessary, or archiving purposes for historical or statistical research where anonymization of data is not possible.

Is your personal data shared with third parties?

In principle, your personal data will not be shared with third parties without your consent. However, it may sometimes be necessary to share your personal data with third parties. For example, it may be necessary to share your personal data with judicial authorities or with an opposing party. In addition, it may be necessary to share your personal data to conclude an agreement or a notarial deed. Data may also be shared with contractors engaged by Sollf, such as suppliers, (sub)contractors, payment processors, IT service providers, or logistics, service, maintenance, and assembly partners. Furthermore, there may be legal obligations that require Sollf to provide your personal data to third parties. If a court order obliges Sollf to provide personal data to third parties, it must comply. Your personal data is not shared with third parties for commercial purposes unless consent has been given.

Third-party websites and services

Sollf's approach is designed to share as little information as possible with third parties. Information is only shared when necessary to perform its service and only with parties that can guarantee an appropriate level of protection and security.

Through Sollf's website, users can link to other third-party websites that provide useful information. This privacy policy only applies to personal data that Sollf itself processes within the scope of its services. This privacy policy does not apply to third-party websites or applications. Sollf cannot guarantee that these third parties will handle your personal data securely and reliably. Always read the privacy statement of these third parties.

Transfer of personal data

Sollf ensures that your personal data always remains within the borders of the European Economic Area (EEA). We are aware of the importance of privacy and data protection, and therefore we do not share data with parties operating outside the EEA. By adopting this approach, we guarantee that the processing of your personal data is fully in accordance with the strict standards of the General Data Protection Regulation (GDPR).

Automated decision-making

Sollf does not make decisions based solely on automated processing that could have significant consequences for individuals. This concerns decisions made by computer programs or systems without human intervention (for example, by a Sollf employee).

Cookies, or similar techniques, used by Sollf

Sollf uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Sollf uses cookies with purely technical functionality. These ensure that the website functions properly and that your preference settings, for example, are remembered. These cookies are also used to make the website function well and to optimize it. In addition, Sollf places cookies that track your browsing behavior so that Sollf can offer tailored content and advertisements. You were informed about these cookies during your first visit to Sollf's website, and your consent was requested for placing them. You can opt out of cookies by setting your internet browser to no longer store cookies. In addition, you can also delete all previously stored information via your browser settings. For more information, see: www.veiliginternetten.nl/thema/je-bedrijf/wat-zijn-cookies/.

Cookies are also placed on this website by third parties. These include advertisers and/or social media companies, such as Google Analytics, Facebook, and Adwords.

View or modify your personal data?

Do you want to know which personal data Sollf has recorded about you? You can request an overview from Sollf of the personal data that has been or is being processed about you. If you believe that your personal data has been processed incorrectly or incompletely or that it is unnecessary for certain personal data to be processed, you can request a modification, supplement, or deletion from Sollf. In addition, you have the right to object to the processing of your personal data and the right to data portability. You also have the right to withdraw any consent you have given for the processing of your personal data. This is the case, for example, when receiving a newsletter.

To ensure that the request for access has been made by you, Sollf asks you to send a copy of your ID along with the request. In this copy, make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black. This is to protect your privacy. If you send Sollf such a request, Sollf will provide you with information about the actions taken as soon as possible, but in any case, within 4 (four) weeks of receiving your request.

If you have any questions or complaints about the processing of personal data by Sollf, you can fill out the contact form on the website or send your written requests to:

Sollf
Request for access to personal data

Brugstraat 11
7607XJ Almelo, The Netherlands

Complaints to the supervisory authority

The Dutch Data Protection Authority monitors whether companies comply with the General Data Protection Regulation. If you believe that Sollf is not complying with applicable privacy legislation, you can contact them. Sollf is happy to help you find a solution. In addition, you always have the right to file a complaint with the Dutch Data Protection Authority.

About this privacy policy

Privacy laws and regulations change regularly. Sollf's privacy policy is therefore never completely final, but it does its best to keep the policy up to date. Sollf may, therefore, change this privacy policy from time to time. If these changes are also of significant importance to you, you will be notified or the changes will be made known to you in a prominent manner. The most current version of this privacy policy can always be found on our website. This privacy policy was last updated on January 23, 2024.